Digital Delivery Policy

1. Instant Delivery

• No Physical Shipping: All products listed above are delivered digitally—there is no shipping of physical items.
• Access Upon Payment:
  • Immediately after successful payment, you will receive an email (to the address used at checkout) containing:
    1. A secure link to download or access your AI-Custom Workout Plan and AI-Custom Diet Plan.
    2. Your AI Coach account activation details and 50 chat credits.
    3. Instructions for accessing the Exclusive Guide for Sustained Progress.

2. Payment Confirmation

• Payment Methods: We accept major credit/debit cards, UPI, and net banking.
• Receipt & Invoice: A digital invoice will be sent to your email right after payment.
• Failed or Pending Payments: If payment does not complete successfully, you will receive an error notification. Please retry the transaction or contact support (see Section 4).

3. Account Setup & Content Access

1. AI-Custom Plans
   • Your AI-Custom Workout and Diet Plans reside in your FatBurnAI account dashboard.
   • Log in using the credentials provided in the confirmation email.
   • Follow the “My Plans” link to view or download your personalized PDFs or access your plan in the web app.
2. AI Coach (50 Chat Credits)
   • An AI Coach account is created automatically under the email you provided.
   • Use the temporary password from the email to log in, then change it at first sign-in.
   • You’ll see a “Chat with AI Coach” button—each session consumes one credit. You have 50 credits total.
3. Exclusive Guide for Sustained Progress
   • The guide is available as a PDF in your dashboard under “Resources.”
   • Click “Download Guide” to save it for offline reading or view it directly in your browser.

4. Error Resolution & Support

• Immediate Issues: If you do not receive the confirmation email or are unable to access any digital product within 30 minutes of payment, please:
  1. Check your spam/junk folder for [email protected].
  2. If you still cannot locate the email or access your content, contact us at [email protected] with your order number and a brief description of the issue.
• Support Response Time:
  • We will acknowledge your request within 2 business hours.
  • Our team aims to resolve most access issues within 24 hours.
• Re-delivery:
  • Once your payment is verified, we will manually resend or regenerate all digital access links at no extra cost.
  • If there is any problem with file integrity (e.g., corrupted PDF), we will replace it promptly.

5. Refunds & Exchanges

• Non-Refundable Policy: Because all products are delivered instantly and are downloadable digital files, we do not offer refunds or exchanges after you have successfully accessed the content.
• Exceptions: If our system malfunctions and we cannot restore your access within 3 business days, you may request a refund by emailing [email protected]. Each request will be reviewed on a case-by-case basis.

6. Updating Your Products

• Plan Revisions: If you purchased a plan and later want to request minor updates (e.g., adjusting macros for diet plans or modifying workout intensity), you may submit one update request within 7 days of delivery at no additional charge. Email [email protected] with “Plan Revision” in the subject line.
• Coach Credits: Chat credits expire 90 days after purchase. We do not replace expired credits.

7. Contact Information

• Email: [email protected]
• Business Hours: Monday–Friday, 10 AM–6 PM IST (UTC +05:30)
• Response Guarantee: We aim to respond to all support inquiries within 2 business hours and resolve most issues within 24 hours.